1. The entire window (except glass) has a warranty period of 10 years, except for man-made damage.
2. The company provides product life-long maintenance services.
3. Customers need to pay for the labor costs and material costs outside the warranty period
1. The company sets up a 24-hour service phone 4001160586 to accept customer feedback, reports, and complaints.
2. After receiving feedback from users on quality issues, the company guarantees to respond within 8 hours until it is resolved.
3. For on-the-spot resolution, users in this province will arrive within 24 hours; users in other provinces will arrive within 48 hours.
(1) For simple problems, such as repairing seals, it can be performed directly.
(2) For complex issues, detailed maintenance service plans need to be formulated, and then after-sales service department will organize maintenance work.
(3) Except for the replacement of oversized parts, the after-sales maintenance period is no longer than 72 hours.
(4) Damaged glass and scratched surface are not included by the warranty.
4, The related stuff of after-sales department must leaving after the quality problems solved.
5. Within 30 days after the initial installation, the company will send the technician return for a check. During the product warranty period, the company has no less than 6 unrestricted return checks.
6. The company provides life-long technical services and support.
7. On-the-spot service complies with the warranty policy does not charge any additional fees. If it is out of the warranty, only labor costs and parts costs need to be paid.
8. The company provides a unified product service card and certification, accepts all user’s supervision.